Patient and Family Partnerships

Enabling Patients and Family Partnership in Ontario’s Critical Care System

The need for a systematic, locally appropriate, and standardized approach to advancing patient and family partnerships was clearly identified by the critical care system and reflected as a key goal within the Ontario Critical Care Plan, 2018 – 2021

To improve critical care experiences and outcomes for patients and families, the Critical Care Experience Framework guides local and system level initiatives.

Provincial Rollout of the Electronic Family Satisfaction (PREF) Initiative  

The Provincial Rollout of the Electronic Family Satisfaction in the Intensive Care Unit (PREF) is a joint initiative between CCSO and The Ottawa Hospital which involves the implementation of the electronic version of the Family Satisfaction in the ICU (FS-ICU) survey in critical care units across Ontario. 

This survey tool and common use will provide local ICUs with a mechanism to receive continuous feedback on family satisfaction while also facilitating the analysis of provincial and regional scorecard metrics to support system-level patient and family experience improvement in ICUs across Ontario.  The initiative is being scaled to the ICUs in Ontario starting with adult level 3 unit.For more information, please email

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